Shipping policy
Shipping Policy
Effective Date: August 9, 2026
Thank you for shopping with Vivario. We aim to provide clear and reliable shipping information for every order.
Processing Times
Orders are typically processed within 1–5 business days after payment is received.
Processing time is separate from shipping time. Orders placed on weekends or holidays may begin processing on the next business day.
Estimated Delivery
Estimated delivery within the United States is generally:
5–15 business days after processing
Delivery times are estimates and may vary due to carrier delays, weather, supplier availability, holidays, or other circumstances outside our control.
Free Shipping
Vivario may offer free standard shipping on eligible orders. Any shipping charges will be clearly shown at checkout before payment.
Third-Party Fulfillment
Some products may be shipped directly from third-party suppliers or fulfillment partners.
Because products may come from different locations, orders containing multiple items may arrive in separate packages and on different dates.
Tracking
Tracking information will be provided when available.
Please allow 1–3 business days after shipment for tracking updates to appear.
Customers may also use the Track Order page on our website.
Incorrect Addresses
Customers are responsible for entering a complete and accurate shipping address.
If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipped.
Lost or Delayed Packages
If your package appears significantly delayed or lost, contact us at Lancestephens459@aol.com with your order number.
We will review the shipment and work with the carrier or fulfillment partner when appropriate.
Packages Marked Delivered
If tracking shows your order as delivered but you cannot locate it, please check around your property, with household members, and with neighbors when appropriate.
If the package still cannot be found, contact us for assistance.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us as soon as possible at Lancestephens459@aol.com
Please include your order number and photos of the item when applicable.
Contact
For shipping questions, contact:
Vivario
Website: vivario.store
Email: Lancestephens459@aol.com